This Privacy Policy explains how The Still Sanctuary (“we,” “our” or “us”) collects, uses, discloses and safeguards your personal information when you visit or make a purchase from our website. We are determined to protect your information and ensure it is handled with the utmost care and confidentiality.

Collecting Personal Information: 

When you visit our website we collect information that you provided willingly such as your email address and any payment information you include when making a purchase. A small amount of information is also collected automatically via cookies that provides us with insight about your device and interactions with the site to make your experience seamless.

Following your purchase, we offer an optional survey that includes questions about your order and demographic details. This survey is entirely voluntary, and any information you choose to provide will be used by The Still Sanctuary to enhance our services and address areas that may need improvement.

Sharing Personal Information: 

We may share your information with third-party service providers who assist us in operating our website and delivering our services. Please see below for details. 

• We utilize Squarespace to power our e-commerce. You can read more about how Squarespace uses and protects your personal information here: https://www.squarespace.com/privacy

• We will only share the necessary information with our manufacturing partner in order to complete the fulfillment process.

• We maintain the right to share any personal information to comply with applicable laws and regulations such as search warrants or other lawful requests we receive for information if necessary. 

Using Personal Information 

We use your personal information to provide you with our services, which includes: processing payments and shipping/fulfilling your orders. The legal basis for processing your data includes your consent and our contractual obligations to fulfill your orders. 

How do we get your consent?

When you provide us with your personal information at checkout and place an order. This implies that you are giving consent for us to collect that information and only share it with the necessary parties. 

Security

Through squarespace we are able to implement a variety of security measures to ensure that your personal information is protected at all times. When browsing our website and/or making a purchase, your personal information is encrypted via SSL. This allows for a secure end-to-end process that prevents hackers from stealing your personal information. 

Your Rights

You have the right to correct or delete your personal information from our database. To access these rights, email us at Info@thestillsanctuary.com.

Cookies

A cookie is a piece of information that is downloaded to your computer or device when you visit our website. These cookies are solely meant to enhance your browsing experience such as, limiting the number of times you need to enter your personal information. Additionally, these cookies provide us with necessary information on how people interact with our site so we are able to better understand our client’s wants and needs. 

Please note that we only use the cookies that we believe are absolutely necessary to provide you with a seamless experience. By adjusting cookie preferences you may affect your interaction with our website. 

Changes

We reserve the right to change, adjust or add to this Privacy Policy as we expand to reflect changes in our practices or to abide by any legal requirements. Any updates will be posted on this page, and we invite you to review our policy periodically. The effective date of this policy is November 20th, 2024.

Contact:

If you have any additional questions or want more information about our privacy practices please feel free to contact us via e-mail at Info@thestillsanctuary.com.